Privacy Notice

The responsible party

Mobile Locksmith Roodepoort is the responsible party for your personal information. You can reach our information officer at lorenjordan333@gmail.com.

Information we collect

• The enquiry form: your name, number and suburb, your description of the problem, and which page of the site you were on. We use this to reply and to arrange a visit.
• Calls and WhatsApp messages: your number and whatever you send, such as photos of a lock, so we can answer and do the job.
• Records of work: the address, what was done and the invoice. These let us do the job, keep our books and tax records straight, and answer any later queries.
• Website statistics: where switched on, totals showing how the site is used, such as pages viewed, taps on the call and WhatsApp buttons, and completed forms. These aren't used to identify anyone.

Sharing

Your information is never sold. We share it only as far as necessary with the service providers we rely on: the company hosting this website, the email or messaging provider that forwards form enquiries, Meta if you use WhatsApp to reach us, and our accountant for invoices. Some of them store data outside South Africa, and in that case we rely on them protecting it to the standard POPIA requires.

How long we keep it

If an enquiry doesn't turn into a job, we delete it within 12 months. Job records and invoices stay on file for the period tax law sets.

Your rights

You may ask us what we hold about you, ask for it to be corrected or deleted, or object to how we use it. Email lorenjordan333@gmail.com. If our answer doesn't satisfy you, you can lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

Keeping it safe

The enquiry form sends your details over an encrypted HTTPS connection. Only the people who need enquiries and job records to do the work can see them.