Service Terms | Mobile Locksmith Roodepoort

Call-out fee

Every visit carries an R250 call-out fee, which pays for the technician travelling to you.

Quotes

The technician assesses the job on site and gives you the price before any work starts. Nothing is done until you agree. If anything beyond the agreed quote turns out to be needed, we ask you first and only go ahead with your approval.

Proof of ownership and authority

We work on instructions from the owner or occupier, or from someone with authority to act on their behalf: a landlord, managing agent, body corporate or employer. Before a lock is opened or changed, the technician may want to see ID and a document showing your address, or a written go-ahead from the landlord or body corporate. For a safe or a car, you'll need to show it belongs to you or that its owner has given you the right to have it opened. We can refuse a job if we're not satisfied.

Payment

We accept EFT, cash or card. If you pay by EFT, we'll send you our banking details, and every job comes with an invoice.

When a job can't be finished

Now and then a lock or safe turns out to be beyond repair, or the right part is out of stock. The technician will set out the alternatives. The R250 covers the visit itself; anything further is charged only if you've said yes to it.

Not part of our service

We don't offer key cutting or key duplication, and there are no premises you can walk into.